Job Title: Customer Service Specialist at the Joy Green Visitor Center
Position Reports to: Assistant to the Executive Director
Position is for Saturday and Sunday (with opportunity to fill in a week days as needed).
Visitor Center Customer Service Job Description
The Customer Service Specialist at Merck Forest and Farmland Center is a unique position, one that requires the hired person to be comfortable speaking with visitors (often you are the first person that visitors encounter on their visit), promoting and selling products in the store, and maintaining up-to-date knowledge of the activities happening at the farm, in the forest (including information on cabins and hiking), and with our education programs.
Day-to-day activities vary, but will generally include:
This position is often the face of the organization and requires:
- Opening and Closing the Store
You will be responsible for following the opening and closing procedures for the store. You are also responsible for sales of VC goods/daily cash out of register, maintaining inventory, restocking, organizing displays, closing at end of day. Day end closing requires attention to detail as often this position is the last person on the premises. Retail Edge is the POS system used in the store.
- Answering Phones
Take messages when necessary, relay messages or transfer calls to fellow staff members.
- Handling Reservations (for cabins and workshops)
Responsible for recording reservations, all paperwork associated with reservations, online calendar, confirmations and payment, all of which requires accuracy and attention to detail.
- Maple Syrup and Store Orders (both online and phone orders)
Responsible for packing, shipping & payments
- Engage in Conversation with Visitors
Recommend farm/forest activities, inform visitors about our farm/forest products (how Merck animals are raised, how syrup is made, etc.) and promote products, give directions to cabins and hiking, answer questions about Merck Forest, stay knowledgeable about programs and events to relay information to visitors.
- Maintaining Cleanliness of Store
Including: cleaning bathrooms daily, vacuuming shop area and meeting room every other day, dusting displays and shelves, cleaning windows, vacuum or sweep entry area, refill brochures table in entry way, refill maps at kiosk as needed. Maintain outhouse year around – sweep, wipe seat, and replace toilet tissue.
- Use of the Woodstove
The Visitor Center uses a masonry woodstove to heat the building in the winter. You will need to be able to carry wood and kindling indoors (VC staff helps with this chore), clean out ashes, build morning fire and maintain as necessary through the day.
- Upkeep of Gardens and Grounds
In summer: maintain flower gardens at VC- weed and deadhead, mow lawn area with push mower weekly or as needed. In winter: Shovel VC paths in winter if necessary
- Organizational and record-keeping skills
- Ability to multi-task well
- General computer experience necessary
- General proficiency in Microsoft Word and Excel
- Possess a courteous and friendly professional manner - The ability to take initiative, engage with visitors, and communicate effectively with co-workers.
- Prior experience in retail (not necessary, but a plus)
The entire staff partakes in supplying and stacking wood for winter use at the cabins. Staff may be asked to assist from time to time with farm chores & haying. Our two major events of the year, Maple Celebration and Pancake Breakfast (March) and Sheep Dog Trials (Summer) are also all-staff events which may require extra hours and duties outside of this job description. Willingness to pitch in where needed is a plus.
Please send resume and cover letter to Kathryn Lawrence, firstname.lastname@example.org